Develop relationships of trust. Hank Smith PhD taught me about the importance of trust relationships based on these four principles:
– Compassion: You are kind and benevolent, you value the other person, and you give them your time and attention.
– Openness: You are willing to be mutually vulnerable with each other. You have confidence that the other person will not violate your trust.
– Reliability: You are predictable. You will respond to situations consistently and without judgment.
– Expertise: You have experience and wisdom. It is hard to trust someone who is ignorant even if they are compassionate and open.
Dr. Smith told me about how to build trust through developing our listening skills. I made this infographic below to illustrate the levels of listening we experience. This could perhaps give us a clue why sometimes people believe we aren’t listening!
We build trust by improving our listening skills! This is such a powerful reminder that we cannot be casual about our interactions. We need to take the time to truly listen!
Dr. Hank Smith grew up in St. George, Utah and has an MBA from Utah State University. He also has a Ph.D. from Brigham Young University in Provo, Utah where he works as an Assistant Professor.
In addition to consulting Fortune 500 companies, educators, and parents, Hank loves meeting students at school assemblies around the country. Hank has also authored many books and Audio CDs with Covenant Communications, including Be Happy: Simple Secrets to a Happier Life.
Hank and his wife, Sara, currently live in Mapleton, Utah. Hank says, “Sara is amazing, she knows everything about me and still loves me.” They have five incredibly adorable children that look exactly like their mother.
Hank enjoys running marathons and eating lots of ice cream, which is why he runs marathons. More than anything else he loves being with his wonderful wife and children.
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